Shpetim Çerri

I am a university professor with nearly 20 years of experience, specialized in Marketing, Services Marketing, Quality Standards and Data Analysis. I am especially interested in digital marketing, social media communication campaigns, online marketing impact measurement, services quality standards and services quality measurement. I also have a distinguished expertise in quantitative and qualitative data analysis. I have authored and co-authored many publications and presentations and have been part of several national and international projects.